Software for FM service providers
Fabric helps FM service providers manage specialist contractors on behalf of their clients, with client visibility, SLAs on every job and costs you can see by client and contract.
Stuck in the middle of clients and contractors
FM service providers sit between the client who owns the problem and the specialist who fixes it. Every job means keeping both sides informed, and the admin grows with every new contract.
A client emails a fault. Your helpdesk logs it, finds the right subcontractor, sends the details and waits. The client emails again asking for an update. The engineer attends but the job sheet comes back a week later. The certificate goes to one inbox and the invoice to another. When the monthly contract review comes round, someone spends a day building a report from all of it.
Meanwhile, the questions that matter to your business, such as which contracts are profitable and which subcontractors are hitting their SLAs, are hard to answer with confidence.
Margins in FM are often thin. Unbilled call-outs, missed SLA penalties, repeat visits and invoices that cannot be matched to jobs all eat into them. The more of your work that runs through email and spreadsheets, the harder these leaks are to see, and the harder it is to grow without adding more admin staff.
FM provider software that keeps everyone in the picture
Fabric was built by a service business that manages engineers across many client sites. It is designed for the provider in the middle.
Clients and contracts
Organise your portfolio by client, region or contract, and see open jobs and compliance for each one.
Client visibility
Give each client a live view of their own sites, jobs and compliance, so updates no longer depend on email.
Subcontractor dispatch
Send jobs to the right specialist, with documents, site details and the SLA attached to each job.
Mobile job cards
Engineers record photos, notes and sign-off on site, so evidence arrives with the job, not a week later.
Compliance per asset
Certificates filed against the client's assets as work completes, with renewal reminders and an audit trail.
Cost visibility
Contractor invoices matched to jobs and shown by site, client and contractor, giving you a clear view of cost on each contract.
Client visibility changes the relationship. Instead of your team fielding chasers, clients can check status for themselves, see the evidence behind each job and view compliance for their buildings. Contract reviews become a conversation about performance rather than an argument about what happened. It also gives your account managers back the hours they currently spend compiling updates and chasing engineers for job sheets.
From client request to matched invoice
- Client raises a jobThe request is logged against their site and asset, with photos.
- You assign a subcontractorThe right specialist gets the job with the SLA attached.
- The engineer attendsUpdates, photos and sign-off are captured on the mobile job card.
- The client sees progressStatus, notes and certificates are visible to the client as they happen.
- The invoice is matchedThe subcontractor's invoice is linked to the completed job.
Every step is recorded, so you have the evidence when a client questions a charge or an SLA.
Running FM contracts, with and without Fabric
The work stays the same. What changes is how much of it your team has to do by hand, and how much your clients can see for themselves.
| Before | With Fabric | |
|---|---|---|
| Client updates | Emails and phone calls | Clients see their own jobs live |
| SLAs | Tracked in a separate sheet, if at all | Attached to every job |
| Subcontractor documents | Scattered attachments | Stored against the contractor, with expiry dates |
| Evidence of work | Job sheets that arrive late | Photos, notes and sign-off on the job |
| Contract reporting | Built by hand each month | Jobs, compliance and spend by client |
| Costs per contract | Reconciled after the fact | Invoices linked to jobs as they arrive |
Guides for FM providers
Fabric is in early access ahead of launch in 2027. If you run contracts for multiple clients, we would like to hear how you work today, which systems you rely on and where the admin builds up, so we can show you how Fabric would fit.
Common questions
What software do FM service providers use?
FM service providers typically use CAFM or work order software to log client requests, dispatch subcontractors, track SLAs, store compliance certificates and invoice clients. Many still bridge gaps with spreadsheets and email.
Can my clients log in to see their own sites?
Yes. Fabric is built to give clients visibility of their own sites, jobs and compliance, so they can check progress without emailing your team.
Can I track SLAs for each client contract?
Fabric attaches SLAs to jobs, so response times are visible on every job you send to a contractor. Talk to us during early access about how your client contracts are structured.
Does Fabric help with margin on subcontracted work?
Fabric matches contractor invoices to the jobs they belong to and shows spend by site, client and contractor, which gives you a clearer view of the cost side of each contract.
How much does Fabric cost for FM providers?
Pricing will be announced at launch in 2027. Early access is open now.
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Run your estate on Fabric.
Early access is open for multi-site operators, caterers and FM providers.