Fill in the company details in square brackets and have this reviewed before relying on it.
Key points
- We only collect the details you give us through the contact form or by email, plus limited technical data needed to run the site.
- We use your details to reply to your enquiry and to talk to you about early access to Fabric FM.
- We do not sell your data, and we do not currently use analytics or advertising cookies.
- You can ask to see, correct or delete your data at any time by emailing hello@fabricfm.com.
Who we are
Fabric FM is a facilities management software platform. The website fabricfm.com is run by [Registered company name], a company registered in England and Wales with company number [Company number], whose registered office is at [Registered address] ("Fabric FM", "we", "us").
We are the controller of the personal data described in this notice. This means we decide how and why it is used, and we are responsible for it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this notice or how we handle your data, email hello@fabricfm.com.
What we collect
Information you give us
When you use our contact form, we collect:
- first name and last name
- work email address
- company name
- phone number (if you provide it)
- the topic of your enquiry and your message
If you email us directly, we collect your email address, name and anything you include in your message.
Please do not include sensitive personal information (such as health details) in your message. We do not need it to answer an enquiry.
Information collected automatically
- Technical data. When you visit the site, your browser sends information such as your IP address, browser type, device type and the pages you request. Our hosting provider and font provider receive this as part of delivering the site (see below).
- Visitor token. When you use the contact form, the form creates an anonymous visitor token and stores it in your browser so the form can be submitted. See Cookies and similar technologies.
We do not currently use analytics tools to track how visitors use the site.
How we use it and our lawful bases
Data protection law requires us to have a lawful basis for each way we use personal data.
| Purpose | Data used | Lawful basis |
|---|---|---|
| Replying to your enquiry and following it up | Contact form details, emails | Legitimate interests: responding to people who contact us about our business |
| Talking to you about early access to Fabric FM, where you have asked about it | Contact form details, emails | Legitimate interests: developing a business relationship with organisations interested in our product |
| Sending marketing emails or newsletters, if we offer them in future | Name, email address | Consent, which you can withdraw at any time |
| Delivering the website securely and making the contact form work | Technical data, visitor token | Legitimate interests: running a secure, working website |
| Keeping records, dealing with disputes and meeting legal obligations | Any of the above, as needed | Legal obligation, or legitimate interests in protecting our business |
Where we rely on legitimate interests, we have considered that our use is expected, limited to what is needed and does not override your rights. You can object at any time (see Your rights).
Where we rely on consent, you can withdraw it by emailing us or using the unsubscribe link in any marketing email. Withdrawing consent does not affect anything we did before you withdrew it.
Who we share it with
We do not sell your personal data. We share it only with service providers who help us run the business and who act on our instructions as processors:
- Wix.com Ltd hosts the website, serves its images (through static.wixstatic.com) and stores contact form submissions in Wix Forms and Wix CRM.
- Google provides our email (Google Workspace) for hello@fabricfm.com. Google also delivers the fonts used on the site through Google Fonts, which means your browser sends your IP address to Google when it loads a page.
We may also share data with professional advisers (such as lawyers and accountants), with a buyer or successor if our business is sold or restructured, or where the law requires it, for example to a regulator or the police.
Our site links to our Instagram profile. If you follow that link, Instagram (Meta) handles your data under its own privacy policy, not this one.
International transfers
Some of our service providers, or their own suppliers, process data outside the UK, including in Israel, the European Economic Area and the United States.
When personal data leaves the UK, we make sure it is protected by an appropriate safeguard. Depending on the provider and destination, this may be a UK adequacy decision (the UK recognises the country as giving adequate protection), the UK–US data bridge for certified US organisations, or contract terms approved under UK law such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.
You can email us for more information about the safeguards that apply.
How long we keep it
We keep personal data only for as long as we need it.
These periods are a proposal and should be confirmed before publication.
- Enquiries: up to 24 months from our last contact with you, unless you become a customer.
- Customers: if your enquiry leads to a contract, we keep the relevant records for the length of the relationship and then for as long as needed for legal, tax and accounting purposes (usually six years).
- Marketing consent: until you withdraw it. We keep a short record that you opted out so we do not contact you again.
- Visitor token: stays in your browser until you clear your browser storage.
Cookies and similar technologies
We do not currently use analytics or advertising cookies. The site uses the following:
| Technology | What it does | Type |
|---|---|---|
| Wix visitor token (browser local storage) | An anonymous token created by the contact form so that your submission can be sent. It does not identify you by name. | Strictly necessary |
| Google Fonts | Loads the typefaces used on the site. Your browser connects to Google's servers, which receive your IP address. | Needed to display the site as designed |
Under the Privacy and Electronic Communications Regulations 2003 (PECR), strictly necessary storage does not need your consent. You can clear local storage at any time through your browser settings, but the contact form may not work until it is set again.
If we add analytics or other non-essential cookies in future, we will update this notice and ask for your consent before setting them.
Your rights
Under UK data protection law you have the right to:
- Access: ask for a copy of the personal data we hold about you.
- Rectification: ask us to correct data that is wrong or incomplete.
- Erasure: ask us to delete your data in certain circumstances.
- Restriction: ask us to limit how we use your data in certain circumstances.
- Objection: object to us using your data on the basis of legitimate interests, and to direct marketing at any time.
- Portability: ask for data you gave us in a structured, machine-readable format, where we rely on consent or a contract.
- Withdraw consent: where we rely on consent.
To use any of these rights, email hello@fabricfm.com. There is normally no fee. We may need to confirm your identity, and we will reply within one month (this can be extended in some cases, and we will tell you if so).
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Security and children
We use reputable providers and take reasonable steps to protect your data, including restricting access to people who need it. No website or email system is completely secure, so please avoid sending sensitive information through the form.
Fabric FM is a business product. The site is not aimed at children and we do not knowingly collect data from anyone under 18.
Changes to this notice
We may update this notice, for example when we launch the platform, add new tools or change providers. The date below shows when it was last changed. If we make significant changes that affect you, we will tell you where we can.
Last updated 30 October 2026.