Maintenance management software that closes jobs out
Fabric is maintenance management software for multi-site operators. Raise a work order, send it to the right contractor and follow it to sign-off, with every update on one timeline instead of in an email chain.
Reactive maintenance without maintenance management software
A fault is reported by phone. Someone emails a contractor. The contractor replies to a different person. The engineer turns up, but nobody on site knew they were coming. Two weeks later an invoice arrives with a job reference nobody recognises.
That is how reactive maintenance runs in many multi-site businesses, and it works until it does not. Jobs get lost between inboxes. Contractors are chased twice for the same fault. Site teams do not know whether anyone is coming. Managers cannot see which sites have the most open jobs or which assets keep breaking.
The fix is not more email. It is one record for each job that everybody involved can see and update.
That is what maintenance management software is for. It gives every fault a home, from the moment it is reported to the moment the invoice is paid, and it builds up a history for each site and asset as it goes. Over time that history tells you more than any single job: which equipment is unreliable, which sites generate the most call-outs and which contractors respond fastest.
Work order software built around the whole job
Every work order in Fabric is tied to a site and, where relevant, an asset. From there it picks up the right contractor, the SLA, the history and, at the end, the invoice.
A helpdesk for every site
Site managers raise jobs against their site or asset, with photos and a description. Each job gets a reference and a timeline.
Contractor assignment
Send the job to the contractor who covers that site and discipline, with the SLA attached so everyone knows the response time.
One timeline
Raised, assigned, engineer on site, signed off. Every step and note sits on the job, not in someone's inbox.
Mobile job cards
Engineers see the job on their phone, add photos and notes, and capture sign-off when the work is complete.
Planned and reactive together
See reactive faults alongside planned maintenance for each site, so patterns are easy to spot.
Invoices matched to jobs
When the invoice arrives, it is linked to the job it belongs to, so costs are clear by site, client and contractor.
Fabric works as an FM helpdesk without needing a separate helpdesk tool. Requests come in against a site, are triaged and assigned in the same place, and the person who raised them can see progress without picking up the phone.
From fault to sign-off
- RaisedA site manager logs a fault against the asset, with a photo.
- AssignedThe job goes to the right contractor with the SLA showing.
- On siteThe engineer opens the job card on their phone and records what they find.
- Signed offNotes, photos and sign-off are captured. Any certificate is filed against the asset.
- InvoicedThe contractor's invoice is matched to the completed job.
Each step is recorded with a time, so you can see how long jobs really take and where they get stuck.
Reactive maintenance, with and without Fabric
| Before | With Fabric | |
|---|---|---|
| Reporting a fault | Phone, text or email to whoever answers | Job raised against the site or asset |
| Knowing who is coming | Ask the contractor | Assignment and progress shown on the job |
| Response times | Agreed somewhere, rarely checked | SLA attached to the job |
| Proof of work | Paper job sheet, if it comes back | Photos, notes and sign-off on the job card |
| Repeat faults | Hard to see | Full job history per asset |
| Invoices | Matched by hand | Linked to the completed job |
What good work order management gives you
- Fewer jobs lost between inboxes and phone calls
- Site teams who can see progress without chasing
- Contractors with clear instructions and response times
- An asset history that shows when repair is no longer worth it
- Costs you can explain by site, client and contractor
None of this needs a large FM team. The same structure works whether one operations manager is coordinating a handful of sites or a helpdesk is handling requests from many. What changes is how much time is spent chasing, and how much of that time goes back into running the business.
Fabric is in early access ahead of its 2027 launch. Read more in our guides:
Common questions
What is maintenance management software?
Maintenance management software records your sites and assets and manages the jobs raised against them, both reactive repairs and planned services. It replaces email, phone calls and paper job sheets with one record per job.
What is work order software?
Work order software creates a record for each piece of maintenance work, assigns it to someone, tracks progress and captures completion. In Fabric each work order is linked to a site, an asset, a contractor and, later, an invoice.
Is Fabric a CMMS?
Fabric covers what a CMMS does, managing maintenance jobs against assets, and adds contractors, compliance certificates and invoices in the same platform.
Can site staff report faults themselves?
Yes. Site managers can raise a job against their site, add photos and see its progress, so they do not need to chase by phone.
How much does Fabric maintenance software cost?
Pricing will be announced at launch in 2027. Early access is open now, and we are happy to talk through how it would work for your estate.
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